This Module focuses on the importance of customer service, including market segments and the customer experience in relation to the fundamental role both play in a business’s success.
This module will help learners develop an understanding of effective customer service and explore how an individual can contribute positively to the overall customer experience. Learners will also consider the differing requirements of customer segments and the importance of effective communication skills that meet customer expectations
- PRINCIPLES OF CUSTOMER SERVICE 2 days, 2 hours
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