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This Module focuses on the importance of customer service, including market segments and the customer experience in relation to the fundamental role both play in a business’s success.

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This module will help learners develop an  understanding of effective customer service and explore  how an individual can contribute positively to the overall  customer experience. Learners will also consider the  differing requirements of customer segments and the  importance of effective communication skills that meet  customer expectations

Course Currilcum

  • PRINCIPLES OF CUSTOMER SERVICE 2 days, 2 hours
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