Communication in business concerns the regular flow of information between individuals and groups internally and externally, in order to reach a common understanding. This unit will focus on the importance of good communication throughout a business and the vital role it plays in a business’s success. The learner will also explore a range of communication techniques used in a business and the importance of overcoming communication barriers.
Among other relevant topics, in this course, we will explore the various business communication styles and techniques, analyse how a business communicates with its customers and evaluate the importance to a business of communicating effectively with customers. You will also learn how to develop a plan to improve your own personal communication skills